FAQ

Is shipping free?
Yes. We offer free shipping on all orders.

How long do I have to return my items?
You have 30 days from the delivery date to return your items. To begin the return process, contact us at support@matohome.co.uk. Please refer to our Return and Refund Policy for information on return eligibility.

How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

Can I exchange an item if if doesn't fit me?
Absolutely. With us, you can request an exchange within 30 days of delivery of the item. However, the items must be unused and in their original packaging with all tags attached.

Do you need help? We're here for you!

Customer Service Available:
Monday to Friday from 10:00 to 18:00 GMT

Email: support@matohome.co.uk
Phone Number: +447441422728

Basic Information About the Company
Ad Spend s.r.o. (registered in the Czech Republic) operates Matohome.

Company Number: 21259666
VAT Number: CZ21259666
DUNS Number: 984057800

Company Address:
Křižíkova 44
Prague 18600