FAQ

How can I contact you?
You can reach us via support@matohome.co.uk, +447441422728, or through our Contact Form if you have any questions.

When can I return my items?
You have 30 days from the delivery date to return your items. To begin the return process, contact us at support@matohome.co.uk.

Please refer to our Return and Refund Policy for information on return eligibility.

Who is responsible for payment of return shipping?
When returning the items, the customer is responsible for the return shipping cost.

How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.

We're here to provide any assistance you might need—reach out using the contact methods listed below.

Customer Services Hours:
Monday to Friday:  9:00 - 17:00 GMT

Email: support@matohome.co.uk
Phone Number: +447441422728

Business Information
Matohome is operated by BORDÈH, a company registered in the Netherlands.

Company Number: 89981987
DUNS Number: 494682504
VAT Number: NL004776774B89

Address:
Tijnmuiden 59
Amsterdam 1046AK