Shipping Policy

Important Shipping Details:

Orders placed by 15:00 GMT will begin processing the same day.
We aim to process all orders within 1–2 working days (Monday to Friday).
Once dispatched, delivery typically takes between 3–6 working days (Monday to Friday).
Enjoy free shipping on every order delivered within the United Kingdom.

The Journey of Your Package From Us to You
After placing your order, you’ll receive a confirmation email to let you know that processing has started. This stage usually takes between 1–2 working days (Monday to Friday). Delivery generally takes 3–6 working days (Monday to Friday) from the time your order is dispatched. We’re happy to provide free delivery on all purchases shipped within the United Kingdom.

Track Your Order Step by Step
As soon as your order is ready to ship, we will send you a confirmation email with a link to track your shipment. This will allow you to see where your package is and when you can expect delivery. Track the status of your shipment. You will find all the necessary information in the email you receive once your order has been shipped. You can also track your order here.

Still no Package? We'll Help You Find It
Maybe your package is just taking a short break on its way to you. If it hasn't arrived by the expected date, give it two more business days. Sometimes delays just happen. Track the status of your shipment using the link you received. And if it still hasn't arrived after this time, write to us at support@matohome.co.uk and include your order number. We'll find it together.

How to Cancel an Order Before It Ships
Have you changed your mind? If you want to cancel your order, please let us know as soon as possible at support@matohome.co.uk. Once your order has been processed and prepared for shipment, it will unfortunately be too late to stop it. But if you contact us in time, we will do everything we can to make the change. A quick response is key!

When Something Unexpected Appears In the Package
Did your order not arrive as it should have? Whether something is damaged, missing, or there was a surprise in the package that you didn't expect, let us know. Just write to support@matohome.co.uk and include your order number. We will look into it, find out what went wrong, and together we will find a solution that will put a smile back on your face.

Do you need help? We're here for you!

Customer Service Available:
Monday to Friday from 10:00 to 18:00 GMT

Email: support@matohome.co.uk
Phone Number: +447441422728

Basic Information About the Company
Ad Spend s.r.o. (registered in the Czech Republic) operates Matohome.

Company Number: 21259666
VAT Number: CZ21259666
DUNS Number: 984057800

Company Address:
Křižíkova 44
Prague 18600